Customer Service

Order Your Artwork Online

From my online shop, you can order original landscape and cityscape paintings as well as limited edition prints.

I accept Visa, Mastercard, Discover, American Express, and PayPal as methods of payment. International orders are not accepted at this time. All payments are processed by PayPal, one of the most trusted online payment solutions on the web.

Shipping, Insurance and Delivery

I ship artwork insured via either FedEx or US Mail within the continental United States only. Please allow 5 to 7 business days for your artwork to arrive. Occasionally, when I'm away from the studio, order shipments may be delayed. You will receive an email notification in this case. Shipping and insurance rates are as follows:

  • Limited edition prints: $9.95, for up to three prints.
  • Original artwork varies from $50 to $125 per painting, depending upon dimensions. Shipping costs are listed in the description for each painting. Very large pieces are shipped at cost, which means that the shipping costs will be added to the purchase price of the artwork after the cost has been determined from the carrier. If you have any questions, please feel free to contact me.

You will receive a tracking number at your email address when your artwork ships. For shipment of original artwork, someone at the destination address will need to sign for delivery. Delivery of limited edition prints does not require a signature.

Returns

I want you to be happy with your artwork. If an item arrives damaged, contact me immediately for assistance. For all other circumstances, I will gladly exchange an item for another when it is shipped back, at customer's expense, in the same condition that it left my studio within 7 days of the delivery date.

Refunds

Refunds are given only for artwork that arrives damaged. All other orders may be exchanged only.

Gifts

I will include a personalized message to gift recipients. Please contact me with your order information and instructions.

Sales Tax

I am required to collect sales tax for sales in Pennsylvania.

Privacy

I do not share your information.

Frequently Asked Questions

How will my artwork be shipped?

I ship all artwork insured. Original artwork is shipped in a carton specially designed to protect framed pieces. You will receive a tracking number at your email address when your artwork ships. For shipment of original artwork, someone at the destination address will need to sign for delivery. Delivery of limited edition prints does not require a signature.

What if I change my mind after I receive my order?

I want you to be happy with your artwork. I will gladly exchange an item for another when it is shipped back, at customer's expense, in the same condition that it left my studio within 7 days of the delivery date. Refunds are given only for artwork that arrives damaged. All other orders may be exchanged only.

Can I buy an original unframed?

Yes. Please contact me to make arrangements.

I want to give this as a gift. Will you enclose a personalized message?

Yes. Please contact me to make arrangements.

Can I get a print made of an original that I like?

I offer a selection of limited edition prints that can be purchased through this web site. However, most of the artwork is available exclusively as one-of-a-kind originals.

I saw a piece that I liked, but it was already sold. Can I commission you to make a copy of it?

No. If a piece is already sold, then future copies of it will not be made unless it is already available as a limited edition print.

I feature consistent themes throughout my artwork. Join my email list to learn about new pieces as soon as they become available and you may find something new that you like.

My question was not answered here...

Please contact me.

Sarah Pollock Studio Original Cityscape and Landscape PaintingsCustomer Service